9TY™ FOOTBALL
SUPPORT HUB
Answers, walkthroughs, and a way to reach the squad behind the app.
DETAILED GUIDES
Inviting players
Share-link flow, joining, skill ranking.
Voice event capture
Say “goal Marco minute 47” to log it.
Logging stats
Live tab during, post-game form after.
Adding scorekeepers
Per-game helpers so it isn't all on the admin.
Adding co-admins
Share the organiser workload.
FREQUENTLY ASKED
How do I invite players to my squad?▸
As an admin, open the squad → Roster → Invite. Share the link with your squad — they tap it, sign in, and land in the roster. New members join under the Free plan by default; you can rank their skills (1–5) from the same Roster screen once they're in.
I'm not getting push notifications — what should I check?▸
1. Phone Settings → 9ty Football → Notifications is on. 2. In the app, Me tab → 🔔 Push diagnostic — this re-registers your device with the notification server and shows the token status. 3. You only get pinged for squads you belong to. If it still doesn't land after 24 hours, use the ticket form in the app and we'll investigate.
How does the team auto-balancer work?▸
It reads each starter's overall skill score (1–5, from the Roster screen) and shuffles pairings until the two teams' average scores are as close as possible. It doesn't try to balance goalkeepers or positions — that's on you, as admin, to tweak with drag-and-drop after the draft.
What's the difference between Free and Player Pro?▸
Free covers the weekly game: one squad as a player, view games, chat, log stats. Player Pro unlocks up to 5 squads, cross-squad head-to-heads, squad leaderboards and a multi-squad ranking. Admins can run up to 4 squads with 2 co-admins each on Free; Admin Pro raises that to 10 squads and 5 co-admins.
Can I export my stats?▸
Not yet — CSV export is on the roadmap. In the meantime, screenshots of the Stats screens work for personal record-keeping. If you need raw data now (e.g. for a coach report), send us a support ticket and we can pull it manually.
I was removed from a squad — what happens to my subscription?▸
Your Player Pro subscription is tied to your account, not to any single squad, so it stays active in every other squad you join. To rejoin a squad you were removed from, ask an admin for a fresh invite. You can rejoin at any time unless the admin set a rejoin block period.
SUBSCRIPTION & BILLING
How do I upgrade to Pro?▸
In the app, open Me → Subscription and pick Admin Pro or Player Pro. In the Android and iPhone apps you pay through Google Play or the App Store; on our website you pay by card via Stripe. New plans start with a 30-day free trial when one is available.
I subscribed through the App Store or Google Play. How do I cancel or get a refund?▸
Store subscriptions are sold and billed by Apple or Google. In the app, Me → Subscription → Manage opens your App Store or Google Play subscriptions, where you can cancel. Refunds for store purchases are handled by Apple or Google, not by us. New phone? Tap Restore purchases on the same screen. Details are in the Terms (§7.5).
How do I cancel?▸
Me → Subscription → Manage → Cancel plan. You keep Pro until the end of the period you already paid for and are not charged again. Cancel during the free trial and you pay nothing at all.
Where are my invoices?▸
Me → Subscription → Manage → Invoice history. Every payment has an invoice you can download as a PDF. Prices include no VAT (small business, § 6 (1) 27 UStG).
How do I change my card or switch between monthly and yearly?▸
Update your card under Me → Subscription → Manage. To switch the billing period, cancel your current plan and subscribe again with the other one once it ends.
Can I get a refund?▸
You can withdraw within 14 days of subscribing, without giving a reason, and get a full refund. Email 9tyfootball@gmail.com or use the withdrawal form. Details are in the Terms.
REPORT AN ISSUE
The fastest way to get us your issue is the in-app form: Me tab → Support → Report an issue. It auto-attaches your app version, OS, and device model so we don't have to ask. If you can't open the app, use the email in the footer below.